**Sr. Instructional Designer

Job description

DESCRIPTION

Are you an extraordinary communicator who can translate complex business concepts into clear, concise and appealing content? Are you exceptionally good at designing business concepts and simplifying them for clarity and understanding, with a creative streak? Amazon’s Customer Service Instructional Design team is looking for an instructional designer with critical thinking skills and excellent business judgement and understanding. The CS ID team caters to IN, AU and SG OUs and the main responsibilities include:You will perform needs and task analyses, scope projects, and evaluate existing documentation to identify the most appropriate training approach and content to meet the training needs of Amazon Customer Service Associates in multiple global locations.You will design, develop and evaluate training for multiple modalities and a global audience. You will prioritize effectively to manage multiple concurrent projects and initiatives through the full instructional design process. You will collaborate effectively with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supporting enhancements to existing products and services. If you are an adult learning expert, if you enjoy learning new things yourself, and if you are a creative and analytical problem solver, this job would be a good fit for you.

PREFERRED QUALIFICATIONS

· Intermediate HTML and Adobe Photoshop skills preferred.
· A background in taxonomy desired
· Graphic design experience desired
· Background in Operational Excellence or Lean is desired

Desired profile

BASIC QUALIFICATIONS

· The ideal candidate will have superb writing skills paired with the ability to create visually appealing communication solutions.
· S/he will have demonstrated project management experience and the organizational discipline to track and manage ID work for several complex projects simultaneously.
· A bachelor's degree in a relevant field 1-4 years of experience in a major corporate training environment, including instructional design projects for multiple teams or groups.
· Knowledge and proven application of learner-centered, performance-based instructional theories and adult learning principles in face-to-face, virtual classroom, and self-directed eLearning modalities.
· Excellent organizational and interpersonal skills.
· Excellent verbal and written communication skills.
· Strong self-directed project management skills.