Sr. Human Resources Assistant

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking a highly motivated, curious Senior HR Assistant who is comfortable navigating through ambiguity to improve processes and delivers the best experience to our associates. The Sr. HRA will join our Global Specialty Fulfillment (GSF) team, which is known for creating innovative ways to surprise and delight customers. GSF fulfills and delivers a wide variety of high-quality, just-in-time orders that include anything from groceries to furniture. GSF includes progressive businesses such as Prime Now (which pioneered free one- and two-hour delivery of Amazon’s most in-demand items), Amazon Fresh (which brings groceries right to customers’ doorsteps), Treasure Truck (which delivers daily surprises and deals to customers), Amazon XL (which provides customers with white-glove delivery of large items, such as mattresses), and more!

The Sr. HRA provides hands on support to our Associates, Area Managers, Operations Managers, and HR Business Partners. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.
· Can you tell a story with data? Produce and analyze reports to identify talent trends including being able to find ways to measure effectiveness of initiatives and programs developed by the team. Be able to identify trends and create action items as well as partner with Operations and HRBPs to drive implementation and impact. Utilize HRIS systems for data entry, modification, and reporting. Auditing to ensure our data is right.
· Do you like to help people achieve their best? Talent development is key at Amazon. Partner with Operations, support functions, and HRBPs to help ensure our processes around talent remain top notch, which may include: 1) managing development programs to ensure maximum reach and impact and/or 2) assisting with quarterly and annual talent planning processes, systems, and tools.
· Can you tell when something seems off? Be a point of contact for Associate concerns. Ensure you use the right judgement to escalate, while ensuring we remain connected to the person and the issue. Partner with the HRBPs to appropriately address concerns, helping to ensure we drive to the right resolution.
· Do you like to connect people to the bigger picture? Help drive overall engagement. Promote positive Associate relations through identifying trends, evaluating data and anecdotes, and leveraging employee feedback through Engage@Amazon and Connections.
· Are you an admin wizard? Support the team with administrative functions.
BUSINESS PARTNERSHIP:
· Support Associates and Managers with routine, day-to-day HR questions, needs, and inquiries, providing world-class service and guiding our teams to the right resources to ensure a quality and timely solution
· Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts
· Influence leadership (typically Area Managers and Operations Managers) during Associate-impacting decision making
· Participate in HR investigations and coordinating appeals
· Interpret Associate engagement data and recommending action items to deliver results
· Provide leadership development support to onsite Area and Operations Managers
ADMINISTRATIVE AND SYSTEMS:
· Attendance tracking: Coordinate with Managers to ensure Associates are on the correct schedule patterns
· Complete and bridge metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc.
· Assist Managers in responding to Associate questions on time, benefits, accommodations, LOA, etc.
· Assist Recruiting, as necessary, with new hire orientations and interview loops
· Facilitate the internal recruitment process by coordinating internal job requisitions, scheduling interviews, and administering the Associate internal transfer portal
· All other duties as assigned
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age

PREFERRED QUALIFICATIONS

Preferred Qualifications:
· Degree in HR, HR Management, Labor Relations, or a related field.
· 3+ years of exposure to Human Resource functions
· Experience with Microsoft Word, Excel, and Access
· Experience with PeopleSoft/HRIS
*Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications:
· A completed Bachelor’s Degree from an accredited university
· Full shift flexibility including overtime, holidays and weekends*
· Authorized to work in the U.S. without sponsorship