Offers “Amazon”

Expires soon Amazon

Seller Support Associate - Spanish

  • Cork (Cork City)

Job description

DESCRIPTION

Position Description: Seller Support Associate-(UK & ES)
LOCATION (Cork)
LANGUAGE REQUIREMENTS (English & ES)

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Summary of Responsibilities

· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
· Builds Platform and business knowledge to better serve sellers
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
· Demonstrates effective, clear and professional written and oral communication.

Desired profile

BASIC QUALIFICATIONS

Language: Fluency in English and Spanish is essential

Experience within a customer service environment preferred. Desire to expand skills into new areas.

Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

Committed seller advocate, drive process & tool improvements.

Enthusiasm and strong self-motivation.

Make every future a success.
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