Offers “Amazon”

Expires soon Amazon

Program Support Associate

  • Internship
  • Palmeiras de São Paulo (Microrregião de Mogi das Cruzes)

Job description



DESCRIPTION

Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil Marketplace team! We are looking for a talented Program Support Associate to support Marketplace operations and expansion in Brazil. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing and highest impact initiatives. You will work with internal areas such as ax, legal, Operations, Transportation, procurement teams and a variety of internal and external partners to ensure the smooth growth of the business.
The right candidate will possess a strong bias for action to proactively pursue program objectives. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.

Your responsibilities include:
· Deliver results through extensive cross functional integration with multiple amazon internal teams
· Coordinating with Sellers and internal teams to address program requirements
· Creating and updating SOPs as the program evolves
· track the seller and business performance on a day to day basis
· Deep dive on issues and come up with solutions
· Partner with key stakeholders like operations, transportation, tax and legal to solve issues and ramp up program
· Strong commitment towards goals and outcomes and to ensure Customer Experience metrics are maintained

PREFERRED QUALIFICATIONS

·
· Proven track record of taking ownership and driving results
· Passion for customers (both sellers and buyers)
· Exceptional interpersonal and communication (both written and verbal) skill
· Innovative and self-directed
· Excellent problem-solving skills
· Relevant work experience in Internet-related program

Desired profile



BASIC QUALIFICATIONS

·
· High School diploma or equivalent
· Experience with performance metrics and process improvement (how, when, who)
· Strong oral and written communication skills to create relationships
· Ability to think clearly and analyze quantitatively using multiple systems required
· Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
· Ability to work under time pressure and meet performance goals
· Demonstrated skill and passion for problem solving and operational excellence
· Self-motivated with critical attention to detail, deadlines and reporting

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