Offers “Amazon”

Expires soon Amazon

Program Manager, Object Storage

  • Seattle (King County)
  • Project / Product management

Job description

DESCRIPTION

Would you like to develop and implement programs and projects that increase the customer satisfaction and adoption of S3, Glacier and Snowball (part of Amazon Web Services)? Would you like to be part of a team focused on delivering great results for some of our largest customers?



As a Program Manager in the Object Storage Outbound Product Management team, you will have the opportunity to manage and improve our customer insight program, working with our Executive Briefing Center and Tech Day programs to make sure we are understanding and responding to customer feedback, and working with customer feature requests from a variety of systems to make sure we are gathering and properly prioritizing the requests we receive. You will also work manage the Billing roll-out for new regions for both Glacier and Snowball, and on Private Pricing Programs for a variety of Object Storage Offers.

You will work closely with a wide variety of teams, including Object Storage Outbound Product Management, Engineering teams from Snowball, Glacier and S3, Business Development, Sales, S3 Business Intelligence, Finance, Billing, Concierge, Customer Enablement, Business Processes, Strategic & Enterprise Sales, and Regional Expansion teams. You must be comfortable working with cross-functional, global teams in dynamic organizations, as your projects and programs will have interdependences with other teams within AWS.

The right candidate will have successful experience at getting things done at a high quality and on time, while delighting customers, a customer-focused and data-driven approach.



Roles and Responsibilities:

· Manage customer engagement by the S3 team in the EBC and Tech Days
· Manage the customer input processes and assemble data from a variety of sources to make sure our engineering teams are collecting the feedback they need; Create programmatic ways to get feedback from internal and external stakeholders as to how to improve how we serve this segment of customers
· Manage regional roll-out of Snowball and Glacier Pricing and Billing, Assist in creation and management of private pricing programs across the Object Storage Portfolio. Work with the S3 Business Intelligence team to drive additional automation to improve customer satisfaction and greater capacity and speed
· Build dashboards and reports to give the S3 team insights into the metrics that are important to us around this segment
· Ad hoc data queries to provide additional insights

Desired profile

BASIC QUALIFICATIONS

· 3+ years of relevant work experience in Internet-related program or project management
· Passion for customers
· Experience managing and executing programs to improve scale and leverage
· Ability to multitask and manage multiple projects - work prioritization, planning and task delegation
· Proven track record of taking ownership and driving results
· Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
· Exceptional interpersonal and communication (both written and verbal) skills
· Innovative and self-directed
· Excellent problem-solving skills
· Experience communicating with technical and non-technical stakeholders across multiple teams.

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