Offers “Amazon”

Expires soon Amazon

Product and Customer Insights, Customer Experience Strategy

  • Munich, GERMANY
  • Marketing

Job description



DESCRIPTION

Are you Customer obsessed, data oriented and eager to propose opportunities to improve the Consumer and Seller experience across our different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to joinour EU Customer Experience Strategy team in Munich!

As a Product and Customer Insights Manager you will own and contribute to programs that measure Amazon's end-to-end experience. You will drive programs across multiple product lines (e.g. media, consumer electronics, apparel, etc.), geographies and departments (Retail, Marketplace, Digital, etc.), partnering with senior business leaders in developing programs and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skillset and address new challenges.

You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customer's advocate and influence their experience on Amazon!

Your responsibilities will include:
· Manage ambiguity: Understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify significant insights that help Amazon improve our customer experience
· Deliver results: Lead large and complex insights, including: scope alignment with local and international business leaders, design, data collection, data analysis, recommendations and presenting results to senior management worldwide
· Stakeholder management: Work with business teams to understand their priorities and collaborate with them on programs and actions to improve our customers' experience
· Team: Support hiring and onboarding of new team members and contribute to our high performing culture

· Share best practices and results: Drive continuous improvement for our global team; Partner with colleagues across the globe to identify areas for collaboration and standard methodologies

The right candidate will:
· Have a passion for continuously improving customer experience
· Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action
· Have significant creativity and excellent business judgment
· Have a strong sense of urgency and commitment
· Be self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also a strong team player
· Be a problem solver who always thinks about what to do next
· Have excellent analytical capability
· Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment

Desired profile



BASIC QUALIFICATIONS

· Master's degree
· Several years of experience in areas such as management consulting, internet, technology, retail, consumer goods or research firms
· Excellent verbal and written English and in German(including experience reviewing results with senior management and working in a global team setting)

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