Principal UX Researcher - Search

Job description

DESCRIPTION

Job Description
The Search Design team invents and simplifies the shopping experience daily. We obsess over customer behavior and data to help us deliver customer innovation on a massive scale. We are building the cornerstone product search experience of modern ecommerce with the goal of changing the way people shop. Our work impacts millions of people daily and is a critical part of Amazon’s global business.
Our team is growing and we’re looking for a passionate Principal User Researcher who leads by doing, loves solving problems at massive scale and brings their best self to work everyday. In this role, you will be responsible for driving and implementing foundational research programs for Amazon Search. You’ll work closely with the Head of Research plus Design, PM, and Engineering leaders to deliver impactful research results.

What You Bring
You have an “anything is possible” mindset. You’re proud of your work, your skills and expertise – but you’re not cynical or inflexible and you want to be part of something great. You love being part of a highly collaborative and high-energy team with a big strategic vision and the optimism and grit to achieve it. You geek out about helping teams understand and gain empathy for the people they serve. You are deep in psychology, anthropology, or analytics and have a deep understanding of multiple research methods and best practices, but you also have a nimble, creative and pragmatic approach, and you're interested in pushing the boundaries to create something exceptional. You are a passionate, curious researcher with an impressive ability to collaborate with other teams and specializations, and a relentless determination to do what is right for Amazon's customers.

What you will do
In this role your core responsibility will be leading a mix of strategic and tactical research activities for Amazon Search. You will create and manage study timelines, deliverables, and reporting to ensure we have the right data to create the best, most customer obsessed, product search on earth. This position is for a hands-on user researcher with end-to-end responsibility for creating, running, and reporting on research activities. You’ll also bring your research experience with novel technologies, such as AR/VR and ML/AI, and demonstrable experience with instrumented data gathering techniques (e.g., eye tracking).

PREFERRED QUALIFICATIONS

Preferred Qualifications
· Phd in Anthropology, Psychology, Cognitive Science, Human Factors, HCDE, etc
· Retail/E-commerce research experience in a global context

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications
· 10+ years of proven success leading user research projects and teams with demonstrated business impact
· An MS or equivalent degree in HCDE, psychology, cognitive science, etc.
· Strong grasp of quantitative data analysis and data gathering techniques
· Experience interviewing, hiring, and growing junior researchers
· Hands-on experience with: lab-based user testing, remote testing, iterative prototype testing, concept testing, ethnographic research, longitudinal research (e.g. diary studies), benchmarking, survey design and usage of multiple methods within a study
· Exceptional behavioral data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data.)
· The ability to manage ambiguity, work autonomously, and multi-task in a fast paced environment
· Ability to meet ambitious deadlines and deliver high-quality work on schedule
· Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
· Eagerness to continually learn, grow and improve the craft of research.
· Demonstrated passion for solving problems