Principal, UX Design

Job description

DESCRIPTION

Princpal, UX Design , Amazon Fulfillment Experience
Do you want to solve complex global supply chain and fulfillment challenges? Does leading product evolution through design-led innovation interests you? If you answered yes to both questions, this is the right team for you. We are seeking a Senior Manager of User Experience to lead experience charters for multi-billion-dollar products used by millions of Sellers across the world to offer products to Amazon customers world-wide.

From Jeff Bezos' annual letter to Amazon shareholders: "To further globalize Marketplace, we're now helping sellers in each of our geographies – and in countries where we don't have a presence – reach out to our customers in countries outside their home geographies. We hosted merchants from more than 100 different countries last year, and helped them connect with customers in 185 nations. Almost one-fifth of our overall third-party sales now occur outside the sellers' home countries and our merchants' cross-border sales nearly doubled last year.”

This position is a senior leadership role and you will own setting the design direction for new and existing products and services spanning multiple Seller segments (from entrepreneurs to professional) at a global scale. You will work collaboratively with designers, product managers, marketing managers, developers, operations, domain experts, users, executives, and more to lead the design of new product experiences from concept to development and market roll out.

You will lean on your strengths as a communicator, problem framer, visionary, coach, and adaptability across design mediums and domains (digital, physical, service, international users) to raise the bar holistically for your program's users. Because the scope of this position extends across all creative work, the ability to balance high-level, holistic reason with detail-oriented design is imperative. You must be a critical thinker with a good design sense, have a strong technical background, and an instinct for making things simple and moving fast.

Our design team is an ever-growing, multidisciplinary group at Amazon responsible for the design of many exciting products including Fulfillment by Amazon, Amazon Global Selling, and a multitude of new initiatives. Teams of designers, design technologists, and researchers, work collaboratively to create the next big thing for Sellers.

Responsibilities include:
· Lead/partner with a multidisciplinary team including designers, prototypers, user researchers, and managers. Hire for new roles.
· Lead and raise the bar for all creative and product design work. This includes setting vision, delivering holistic and detailed feedback, driving divergent thinking and convergence as needed, iterating quickly at the right fidelity, bringing people and resources together, adding tools and inputs, defining design goals and ensuring that time and resources are available to achieve the goals.
· Effectively communicate with peer teams and senior stakeholders to ensure a holistic product vision is realized and delivered to end-customers.
· Use business requirements, market research and customer feedback to assist in developing scenarios, use cases, and high-level requirements for shopping experiences
· Design sketches, wireframes, and high-fidelity mockups, interaction models, specifications and prototype.
· Lead design sessions and give presentations to lead the design vision, align design principles, demonstrate features and flows through mocks and prototypes, and evangelize customer experience
· Work closely with research and R&D to ensure that UX research and usability are embedded throughout the product development lifecycle
· Leverage the unique insights gained from building prototypes to improve the technical and experiential quality of designs and work directly with engineering teams through delivery of products
· Mentor and coach other designers to raise the bar for UX design and help individuals further their professional growth
· Work hands on or delegate and audit as appropriate

Desired profile

BASIC QUALIFICATIONS

· 8+ years of experience as a user experience designer, interaction designer, product designer or similar role designing mobile, web, and/or other on-device applications
· 5+ years of experience successfully managing design teams
· An online portfolio of work demonstrating experience creating great user-centered design solutions across desktop and mobile devices
· Excellent communication, presentation, and storytelling skills
· Proven experience with rapid, iterative design and development processes at a global scale
· Proven track record presenting to and influencing people, from other designers to senior executive management
· Experience leading projects in a collaborative multi-disciplinary team including designers, web developers, writers, product managers and software developers
· Fluency in best practices for web-based information architecture and design, as well as strong knowledge of usability principles and techniques
· Expert skill level with standard design tools such as Photoshop, Illustrator, Axure.
· Bachelor's, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field