Principal Store CX Designer

Job description

DESCRIPTION

Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go!

Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you're done shopping, you can just leave the store. Shortly after, we'll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earth's most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art and impacts the daily lives of our customers.

The Role:
As a Principal Store Customer Experience Designer for Amazon Go, you will work at the intersection of customer behavior, business goals, highly technical boundaries and physical space to continuously invent components, programs and experiences that customers love for their simplicity, function and magic. You will be part of a lean, agile team that creates and executes designs that span a variety of physical experiences that are new to the world.

The ideal candidate will:
· Advocate for the customer and creatively shape and simplify the customer experience through a human-centered design process that balances data, customer insights, scalability, craftsmanship and discerning taste.
· Assess customer desirability through success criteria and effective metrics in the context of business viability and technical feasibility.
· Take a hands-on approach and roll up your sleeves to shepherd an idea from conception through production to successful implementation.

Key Responsibilities:
· Works upstream of the Amazon Go Store Development team to invent and evolve physical store design standards, experiences, catalogs, and toolkits
· Focuses on highly ambiguous problem areas in existing or new system of systems tech initiatives while delivering results
· Considers ergonomics, customer traffic flows, and operational flows to optimize designs and experiences for customer desirability and frictionless interfaces
· Guides hands-on development of low and high fidelity prototypes including (but not limited to) casework, fixture, structure, and signage to simulate, test, and evaluate new user experiences
· Helps guide development and translation of Marketing, User Experience and Brand voice into cohesive design solutions
· Works with key internal and external stakeholders (including architecture firms, manufacturers and third-party vendors) in the production of comprehensive shop drawing packages, permit sets, prototypes and first articles
· Contributes to defining new user experience metrics to determine business viability and prioritize new initiatives

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree (BA/BS)
· Experience in Architecture, Interior Design, Industrial Design or Mechanical Engineering
· Advanced software proficiency: AutoCAD, Revit, Sketchup (or other 3D modeling), Adobe Creative Suite
· Experience working with third party mechanical, electric, plumbing and structural engineers, architects, fabricators and installers
· Current knowledge of building codes and ADA compliance
· Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem solving skills
· Proactive and flexible attitude; willingness to take an “all hands on deck” approach
· Ability to work effectively in a fast-paced environment with sometimes complex and ambiguous information
· Proven track record of independently owning projects from start to finish– self-starter and self-directed
· Online Portfolio of delivered products to demonstrate experience