NOC Engineer
Cebu City, Philippines Infra / Networks / Telecom
Job description
DESCRIPTION
Sizmek by Amazon is seeking a NOC Engineer for their Cebu office to provide 24/7 technical support on their Platform, Applications and Infrastructure. Success in this position will require a functional knowledge of a wide range of IT systems and networks.
The main duties of this role are to:
· Analyzes NOC monitoring tools/services for performance and abnormal trends to ensure 24x7 operation
· Monitors, identifies, troubleshoots and responds to faults of IT systems, data communication networks in a large scale production environment
· Responds to alerts/alarms according to SOP (Standard Operating Procedures) by following predefined KB/Runbook procedures
· Assists with driving incidents/outages to resolution by following our documented Incident Management process
· Contributes to the documentation and refinement of internal processes
· Performs proactive IT & deployment tasks
· Analyzes network topologies, traffic and capacity requirements.
Desired profile
BASIC QUALIFICATIONS
· B.S. studies in Information Technology, Computer Engineering or other relevant studies.
· Excellent written and verbal communication skills
· Works well both in an independent and collaborative environment
· Ability to quickly grasp business process concepts and apply to the testing techniques
· Intermediate understanding of computer/server hardware
· Intermediate level understanding of networking concepts
· Intermediate level experience with Windows Server OSes
· Prior experience with system monitoring tools such as Nagios and SCOM (System Center Operations Manager)
· Familiarity with 3rd party monitoring services such as Catchpoint and New Relic
· Possess System Administration skills/experience
· Open to work on shifting schedules including night shift and weekends