Offers “Amazon”

Expires soon Amazon

Manager, Regional Support - Robotics

  • Internship
  • Berlin, GERMANY
  • Design / Civil engineering / Industrial engineering

Job description



DESCRIPTION

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.
In this role, you will lead and grow a team of Regional Support Managers working directly with operations leaders at Amazon operations to help them maximize the performance of their robotic technology. Your team is the primary link between AR and Operations, coaching site leaders on operational best practices, robotics tools and system functionality, and new AR technology. You team will be responsible for ensuring robotic system health and performance by diving deep into the technology issues, driving mitigations, and influencing long-term root cause corrective actions. You’ll lead a team to collaborate with and influence a broad range of stakeholders across operations, engineering, support, and other organizations. In this role you will develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of your operations and AR customers. You will hire and develop a team of leaders within Amazon Robotics. You are also expected to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. This role can be based in Berlin Germany or London, UK.

Responsibilities include:
· Defining and driving safe and effective operational best practices for use of AR technologies across sites through your regionalized team
· Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions across sites and regions.
· Creating mechanisms, processes, and tools to enable your team to scale, develop and share expertise, and drive continuous improvement.
· Leading network-wide rollout of new robotic technologies and tools, and supporting operations’ launch of new robotic systems in general availability.
· Provide requirements and “voice of the customer” feedback and influence product and technical teams to drive long-term mitigation of performance issues and customer needs.
· Hire and grow your team of Regional Support Managers, including career development planning, performance management, and training and capability development.
· ~25-50% travel expected

PREFERRED QUALIFICATIONS

Preferred qualifications
· Masters degree in Engineering and/or MBA.
· Experience with Lean, Six Sigma, or other continuous improvement methodologies
· Experience with hardware, software, and solutions troubleshooting
· Experience in BI and analytical tools including Tableau, SQL, and R/Python.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Desired profile



BASIC QUALIFICATIONS

Basic qualifications
· Bachelor’s degree in Engineering and/or relevant experience
· 3+ years of experience with people management, and hiring and developing technical teams
· 3+ years of program/project management, consulting, operations, and/or technical services experience
· Strong problem-solving and analytical skills
· Excellent interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with operations, engineering (software/hardware), and leadership teams
· Experience creating and implementing scalable business processes and mechanism
· Ability to manage multiple high-priority tasks simultaneously

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