Manager - Catalog Audit

Job description

DESCRIPTION

The Catalog Quality Operations team at Amazon is looking for highly motivated and talented candidate to manage the audit team responsible for the proactive management of our retail catalog. The ideal candidate must demonstrate strong leadership and management skills, outstanding verbal and written communication skills, and a commitment to excellence.
In this role, you will be working with catalog associates and leaders in engineering, business and operations domain. The catalog quality operations teams' charter is to drive better catalog quality through a series of programs which include targeted catalog enhancements, audits to monitor catalog health, improve machine learning through manual feedbacks and reviewing crowd-sourced catalog submissions.

Roles and Responsibilities
Core responsibilities for this position includes:
• Manage audit staff and oversee day-to-day operations
• Responsible for delivering staff performance reviews
• Owns weekly/monthly metrics and process reviews with internal and external stakeholder
• Responsible for operations processes standardization for maximum efficiency
• Ability to produce executive metrics and make recommendations for process and systems improvement
• Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in-scope operational areas
• Works with internal/ external teams and uses his knowledge and expertise to execute business goals
• Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics
• Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management
• Owns and prioritizes work allocation based on business needs with a daily/monthly frequency
• Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
• Builds robust launch plans for new team members & owns progress tracking of new joiners through a complete administration of launch plans as a mechanism and not just good intentions

Desired profile

BASIC QUALIFICATIONS

• Bachelor degree in any discipline
• Minimum of 6 years of working experience in operations management or similar fields with at least 2 years of team management experience. ·
• Strong business analytics and leadership skills
• Proficient in American English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
• Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook.
• Strong background in web search and familiarity with various ways used for searching for information
• Familiarity with online retail (e-commerce) and Internet search industries
• Willingness to work with sensitive issues, including but not limited to:
ü Adult Content
ü Religious and philosophically sensitive issues
ü Alcohol, tobacco, weapons and other potentially offensive products