Localization Program Manager

Job description

DESCRIPTION

Amazon’s Digital and Device Content Experience team is looking for a Localization Program Manager to lead high-profile localization projects to support Amazon devices and services globally. To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You are used to dealing with tight deadlines, managing different and competing priorities and handling a variety of stakeholders, including language service providers, content authors, and internal stakeholders. You are comfortable reporting localization data to the leadership team. You have a proactive approach to problem solving and risk management. You use sound business judgment to make quick decisions under pressure in ambiguous circumstances, and bring teams with you on the journey. Most importantly, you have deep expertise in Localization, including CAT tools and machine translation, language quality assessments and localization vendor management.

The Localization Program Manager is part of the Customer Service organization so your work supports both our external customers and the customer service agents who help them. In this role, you directly affect the experience for millions of customers for some of the most exciting products at Amazon.

Specifically, you will
- Liaise with language service providers to establish localization project milestones to successfully deliver complex, global projects
- Prioritize competing projects across multiple highly-dynamic product lines
- Partake in the D2CS Localization strategy, setting localization optimization goals aimed at achieving greater efficiency in the localization process
- Effectively communicate project status and localization data to internal and external stakeholders
- Represent global localization and internationalization perspective during project planning and decision-making
- Identify and implement strategies to improve processes or efficiency where needed

Desired profile

BASIC QUALIFICATIONS

· Proficiency of the English language. French fluency highly desirable.
Bachelor’s degree in Communications, Translation Studies, Localization, or Linguistics
· 3+ years of project management experience
· 3+ years of content/localization management experience
· Excellent verbal and written communication skills
· Proven record of managing multifaceted, global projects
· Comfortable challenging the status quo and questioning existing practices
· Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment