Offers “Amazon”

Expires soon Amazon

IT Helpdesk Associate

  • Internship
  • Bengaluru (Bangalore Urban)
  • Teaching

Job description

DESCRIPTION

Amazon is seeking a hardworking and adaptable applicant to support a confidential project that provides key insight to our strategic planners and decision makers. We are looking for someone that will embrace the challenge of problem solving and enjoys working with people.

The IT Support Technician will work with our team to provide support for a wide range of IT application and services. You will get the opportunity to work on multiple technologies and services. As an IT Support Technician, you will work in a fast-paced environment, interact with a globally disbursed workforce, and apply your technical knowledge to solve issues that will span multiple IT environments. You will be responsible for processing service requests, tasks, and tickets on hardware, software, OSs, and applications.

Responsibilities Include
· Windows/Linux OS deployment and support
· Provide end user hardware, software, and application support
· Perform system and operational tasks for disparate cloud environments
· Execute change management and maintenance tasks
· Troubleshoot and resolve technical issues, and respond to emergent IT events
· Perform software and hardware configuration, provision laptops, install programs, and manage virtual desktops
· Respond to technical failures and requests, per on-call schedule

PREFERRED QUALIFICATIONS

· AWS, Azure, or Google Cloud experience
· Experience supporting end users and applications in an enterprise IT environment
· Windows 10, Windows Server 2016/2019, and Linux experience
· Advanced networking and connectivity troubleshooting skills
· CompTIA A+, CompTIA Network+ certification

Desired profile

BASIC QUALIFICATIONS

· 1+ years of IT Support experience in a production environment
· 1+ years supporting Microsoft Windows 10 and Linux
· Knowledge of IT/Networking concept (DNS, TCP/IP, Email, HTTP, HTTPS)
· Experience supporting productivity applications (Outlook, Microsoft Office)
· Experience in PC troubleshooting, deployment, and support
· Excellent verbal and written communication skills

Make every future a success.
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