We’re a V1 startup that leverages advanced machine learning and forecasting techniques to solve supply-demand matching problems across various workforce planning teams (e.g. Consumer Customer Service, AWS, Prime Now etc) and Amazon AWS Customers. This is a strategic initiative for the company with strong buy-in from top management. Our group offers a creative and fast-paced work environment where you’ll invent, build, and launch scalable solutions that directly impact Amazon customers as well as AWS customers.
Amazons Worldwide Capacity Planning (WWCP) product is changing the way how planners predict, optimize and schedule the work force requirements. We are going to build a brand new product, a V1. Work Force Optimization Platform is designed to keep listening for planning inputs like units forecast, projected sales and fulfillment plan from finance, Ops and Supply chain teams respectively. It then automatically forecasts the contacts, creates the headcount plans, agent schedules, calculates the GAP in supply Vs demand and suggests the best options available for the planners . This helps planners take strategic and tactical decisions in minutes than weeks as it is today. The network will also be monitored in real time and System will take decisions to fix the issues automatically.Apart from this, we are building world class product that enable about 200K+ customer service agents, across different business models manage their schedules.
We are looking for talented and creative front-end engineer to build and launch a top-notch mobile and web based platform. Along the way, you’ll learn about workforce scheduling and planning through the lens of a new business. You’ll partner closely with AWS, Prime Now, and Retail Tech teams etc. In addition, you’ll collaborate with all members of our agile team, including product management, and UX design.
Successful candidates are enthusiastic about working with product managers and UX designer to understand needs, propose features, create early prototypes and transform them into exciting end user features. You are comfortable taking initiative and working across teams in a relatively unstructured environment. You have well-honed, insightful architectural design instincts, and enjoy building simple and elegant systems that will scale to support millions of users. You love playing with data and generating insights to help improve our product.
· Experience with DynamoDB or similar large scale databases and/or distributed computing
· Demonstrated passion for user experience design and improving usability
· Entrepreneurial spirit: not afraid to invent and try new things, take calculated risks
· Bachelor’s Degree in Computer Science or related field
· 3+ years professional experience in software development
· Computer Science fundamentals in object-oriented design
· Computer Science fundamentals in data structures
· Computer Science fundamentals in algorithm design, problem solving, and complexity analysis