Content Developer

Job description

DESCRIPTION

Who are we?

Amazon Go is a new kind of store with no checkout required. We created the world's most advanced shopping technology so you never have to wait in line. With our Just Walk Out Shopping experience, simply use the Amazon Go app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)

At Amazon Go we offer a curated selection of delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. Our selection of grocery essentials ranges from staples like bread and milk to artisan cheeses and locally made chocolates.

To learn more about Amazon Go, check us out at amazon.com/go

Who are you?

The Content Developer assists our team of support associates by maintaining a library of support content that translates complex processes and policies into easy-to-find and follow references.
The ideal candidate will have experience creating and managing content in a structured authoring tool and content management systems. They will also possess demonstrated project management experience and the strong ability to use sound business judgment to make quick decisions under pressure in ambiguous circumstances.

Responsibilities include:
· Partnering with technical, product, and business teams to gather information for support content
· Writing superior content that enables support associates to perform their job with minimal ambiguity
· Using a combination of data analysis, user research, benchmarking, and content audits to identify high-impact opportunities for improvement across all content areas
· Partnering with our business intelligence team to provide reporting on content usage
· Participating in continuous improvement projects related to content accessibility, usability, and updates
· Addressing requests from associates for updates or corrections to content
· Helping script narration for multimedia training as needed

Desired profile

BASIC QUALIFICATIONS

· Bachelor's Degree
· 3+ years' experience creating support content or technical documentation
· Experience using content management systems (CMS), Basic HTML, Microsoft Word, and Microsoft Excel
· Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
· Strong written and verbal communication skills
· Ability to research, scope, prioritize, and lead multiple projects at the same time