Cloud Support Engineer I - DFW Developer & Mobile Services

Job description

DESCRIPTION

Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

Overview
Internet of Things, Serverless Computing, Mobile Development, Game Development…For us at AWS Premium Support, that means IoT, Lambda, Mobile Hub, Lumberyard. These are some of the services that we help our customers use to their maximum potential.

Members of the AWS Support team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
AWS Support provides technical support to a wide range of customers as they build mission-critical applications on top of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.

Are you ready to make a difference and help our customers to make the most of AWS mobile services? If reading this has ignited the passion for tech and cloud in you, read on:

Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Interact with engineers from leading technology companies around the world
· Field and manage technical customer issues via phone, chat and email
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
· Drive customer communication during critical events
· Write tutorials, how-to videos, and other technical articles for the AWS customer community
· Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
· Flexible schedule: Salaried role with flexible start time of 8 or 10 AM.
· Open to working 1 weekend day as part of an offset 5 day week (Sun-Thurs or Tues-Sat)

Desired profile

BASIC QUALIFICATIONS

· Fundamental Linux or Windows system administrator skills
· Experience with web-based applications and HTTP
· Knowledge of client/server and distributed systems architectures
· Experience scripting or developing in at least one of the following languages:
· Python
· Ruby
· PHP
· Java
· .NET (C#)
· JavaScript
· iOS (Objective-C / Swift)