*Cloud Support Engineer - Bigdata / Hadoop Administrator*

Job description

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Our Big Data Support team specializes in helping customers with streaming, storing and processing vast amounts of data in the Cloud. Our engineers focus on helping customers use and integrate services in what is arguably our industry's most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), ElasticSearch, Kinesis, Athena, ML/AI & more. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly. Our follow the sun support and shift model mean you will not be on-call. We operate on follow-the-sun model, with support sites in various locations globally, there is no after hours, or on-calls in this role.

Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
· Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events
· Drive projects that improve support-related processes and our customers' technical support experience
· Write tutorials, how-to videos, and other technical articles for the customer community
· Work on critical, highly complex customer problems that may span multiple AWS services

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
· 3 - 8 years of experience in a technical position.
· Excellent knowledge of Hadoop architecture and administration and support.
· Strong Hadoop troubleshooting skills.
· Well versed in maintaining infrastructure of large complex systems/clusters.
· Proficient in Linux/Unix system administration skills.
· Experienced with Linux system monitoring and analysis.
· Should have good understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)
· Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP.
· Strong analysis and troubleshooting skills and experience.
· Good understanding of distributed computing environments
· Excellent oral and written communication skills
· Customer service experience / strong customer focus
· Strong multi-tasking skills
· Databases (MySQL, Oracle, MSSQL)
· Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.