Offers “Amazon”

Expires soon Amazon

Business Intelligence Analyst

  • New York, United States
  • IT development

Job description

DESCRIPTION

Put aside your experiences or perceptions of customer service; Audible takes Customer Care to a new level. We're dedicated to creating unforgettable experiences with a focus on exceeding expectations with every contact.

ABOUT YOU
· You are Passionate. You are awesome at analyzing massive amounts of data, and have experience working with cross-functional teams across the world. You have the desire to push boundaries, and find novel solutions to business problems.
· You are Fearless. You are not afraid to take calculated risks, and work best autonomously. You start with the customer and work backwards to bring innovation that improves customer experience. You can navigate through a highly-matrixed flat organization and can build an expansive network rapidly.
· You are Bright. You possess a strong analytical background with a passion for driving process improvement through data collection, quantitative analysis and reporting, have experience in facilitating analysis based discussions in front of different audiences, and have aspirations to further your career in a project management role.
· You are Open. You possess strong written and verbal skills and communicate in a precise, concise and direct manner. You are energetic and enthusiastic with a passion for excellence and can take ownership of a task through to resolution.
KEY RESPONSIBILITIES
· Gather data to conduct business analysis, make recommendations on new business initiatives or cost saving measures and create actionable insights that wow your customers!
· Identify root causes of data issues and develop solutions
· Create processes and integrate Voice Of Customer (VoC) insights into cross-functional action plans; represent the voice of the customer throughout product lifecycle
· Develop strong relationships with key cross-functional partners, and determine role based VoC needs - Educate and raise awareness of the value of VoC insights across the organization
· Recognize and adopt best practices in reporting and analysis: Automation, data integrity, test design, analysis, validation, and documentation
· Up to 5% of Domestic and International travel

Desired profile

BASIC QUALIFICATIONS

· BA/BS in Engineering, Statistics, Computer Science, Business Analytics, Information Systems or related field
· 3+ years of relevant work experience in a role requiring application of analytic skills
· Strong knowledge of SQL, Microsoft Excel, ETL work and visualization tools (e.g. Tableau, MicroStrategy)
· Experience with programming / scripting languages (e.g. Python, R)
· Basic understanding and experience working with data warehousing and data quality
· Proven data analytical skills in a fast-paced organization
· Excellent interpersonal, written, and oral communication skills
· Exceptional written and verbal communication skills
· Ability to apply good analytical judgment to resolve problems
· Must be a team player who is self-motivated, has a sense of urgency and has the ability to multi-task
· Always demonstrates professional behavior and embodies the organization culture

Make every future a success.
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