Business Analyst

Job description

DESCRIPTION

The Business Analyst will analyze large amounts of data, discover and solve real world problems; and build metrics, business cases, and standard reports around key Customer Service initiatives. The successful candidate will be highly analytical, have an extremely high level of customer focus and passion for process improvement, and demonstrate the ability to execute the required skills, influence, educate, and drive results in a fast paced, ambiguous environment.

The Business Analyst will support site operations and continuous improvement through the development and maintenance of ongoing reports, ad hoc data retrieval, and analysis of business processes.

Key responsibilities include:

· Build and maintain recurring metrics and reports.
· Ad hoc data retrieval and analysis using relational databases, Excel and other data management systems.
· Design and implement reporting solutions enabling stakeholders to manage the business and make effective decisions.
· Monitoring existing metrics, developing and proposing new metrics, and working across the CS organization to make actionable intelligence available to business stakeholders.
· Supporting cross-functional teams on the day-to-day execution of projects and initiatives.
· Driving small to medium projects that help build Amazon into the most customer-centric platform.
· Developing requirements and specifications with business and development teams.
· Analyzing, diagnosing, and recommending required changes to optimize the work from home experience for customers and employees

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications:
· Bachelor's degree required (majors in Business, Engineering, Statistics, Computer Science, Mathematics or related field strongly preferred)
· 2+ years of relevant experience in data analysis, report building, research or similar work
· Experience with Excel, Access, SQL, and Perl or other scripting languages
· Experience leading small to medium sized projects involving complex data sets and high variability