Offers “Amazon”

Expires soon Amazon

Application Support Engineer, Amazon Video

  • Seattle (King County)
  • IT development

Job description

DESCRIPTION

Come join the Amazon Video team and help shape the future of digital video on the Internet! If you're interested in a fast paced project at the forefront of the digital content industry you belong with us. Amazon Video is looking for a Support Engineer to identify trouble areas in our online and offline customer experience, resolve customer issues, and work closely with our development teams. You will become intimate with the architecture of our systems and be responsible for diving deep into code and logs. You'll affect prioritization and be the customer ambassador in engineering. You will be working right within one of the hottest projects at Amazon.

Some of the key job functions of the support engineer are:

* Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines.
* Work along with quality and development engineers to understand what changes are being done to the software.
* Check dashboards, logs, code and debug the root cause for tickets independently.
* Status reporting on health of the service during launches, creating necessary monitors and performing other checklists.
* Provide ideas, develop tools and drive projects to aid operations for the organization.
* Work on operational excellence and maintenance driven coding projects, primarily in Perl/Python/Ruby/Java or shell scripts.
* Software deployment support in staging and production environments.
* Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
* Work with support team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set

Desired profile

BASIC QUALIFICATIONS

* Bachelor's degree in Computer Science or a related technical field
* Solid development/testing/technical support experience.
* Experience in Scripting in at least one of Perl, Ruby, Python, Shell etc.
* Knowledge of the Linux operating system
* Knowledge of basic internet technologies such as XML, JS, Ajax, CSS, HTML etc.
* Knowledge of C++ and/or Java.
* Understanding of Distributed systems.
* Experience working on large scale migration projects

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