Offers “Amazon”

Expires soon Amazon

Application Engineer

  • Chennai (Chennai)
  • Design / Civil engineering / Industrial engineering

Job description

DESCRIPTION

Support Engineer - Digital Content and Commerce Platform

The Kindle Content team is looking for smart and energetic engineers to join its Support team in Chennai. We are a shared services group responsible for providing engineering support to multiple teams in the Kindle Content organization. This job requires you to hit the ground running. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
· Provide first level of support for tickets filed in Kindle Content teams.
· Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
· Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
· Read and understand complex application code and make code fixes to resolve support issues
· Software deployment support in staging and production environments.
· Develop tools to aid operations and maintenance.
· System and Support status reporting.
· Ownership of one or more Digital products or components.
· Customer notification and workflow coordination and follow-up to maintain service level agreements.
· Work with Seattle engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Desired profile

BASIC QUALIFICATIONS

Required Technical Skills
· B.E. in Computer Science or a related field.
· 2+ years overall development/technical support experience.
· Proven track record in working on enterprise level large scale n-tier applications.
· Development Experience in C/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
· Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.
· Detailed knowledge of the UNIX/Linux operating system and tools.
· Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
· Demonstrated skill and passion for problem solving and operational excellence.

Required Soft Skills
· BIG PICTURE: solve problems at their root, stepping back to understand the broader context.
· PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.
· ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
· QUALITY: You demonstrate appropriate quality and thoroughness.
· INTEGRITY: You act with personal integrity at all times.
· PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.

Make every future a success.
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