Amazon Devices - Support Engineer with Spanish - Amazon - London - Wizbii

Amazon Devices - Support Engineer with Spanish

  • By Amazon
  • London (United Kingdom)
  • Engineering / Production Management

Job description


Interested in Amazon Digital devices? Come work on them! We are building devices such as the Kindle eReader, Fire Tablets, Fire TV, Dash Button and more, devices that have the potential to change the world!

The "Developer Advocacy" team is seeking a dynamic technical problem solver, who will be responsible for providing technical support for our developer community.
As a Support Engineer, you will work directly with developers to analyze and resolve technical issues. You will analyze trends and drive solutions that meet developer needs. You will be interacting with both external developers and internal teams via a number of communication channels, including face-to-face encounters and events, as part of a team of exceptionally driven and customer-obsessed specialists who strive to provide world-class support to Amazon Devices developers.

Key Responsibilities:
· Work with developers to understand how they develop for Amazon Devices and seek solutions to a variety of technical issues in the process of publishing a skill.
· Identify patterns and trends on inbound technical contact activity across developers and conduct deep dive analysis in order to provide reporting to leadership and business to shape features, processes, and systems.
· Offer consultation to your developer support colleagues and partner with other teams as a subject matter expert in technical contact topics.
· Drive projects that improve technical support-related services, plus creating other support materials for developers.

Seeked profile


· Fluent oral and written Spanish and English languages skills
· Bachelor's Degree in Computer Science or equivalent
· Experience of web/app software development
· Node.js, JavaScript and Java experience
· Experience working with external customers to address and resolve issues, in support of technical products or services
· Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both executives and non-technical leaders
· Good interpersonal and communication skills
· Experience using social media and writing blog posts
· Experience with MS Office with an emphasis on Excel

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