Offers “Amazon”

Expires soon Amazon

Air Operations Controller, Network Control Center

  • Erlanger, USA
  • Teaching

Job description


Air Operations Controller, NCC

Amazon Air’s Network Control Center (NCC) Air Operations Controllers protect our customers’ interests by helping facilitate the safe, compliant & on-time operations of Amazon’s dedicated aircraft fleet. Our Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost and improve overall effectiveness. This job requires exceptional communication and interpersonal skills while having the ability to work independently in a high pressure environment and exercise sound judgement where clear guidelines may not exist.

· Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
· Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
· Develop and execute effective service recovery plans as necessary
· Liaise with Amazon Air’s air carriers, ground handlers and other service providers to help facilitate on-time operations
· Continually assess and communicate the operational status all assigned flights and/or gateways
· Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
· Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays or other impactful issues
· Escalate significant issues to NCC Air Operations Managers for visibility and resolution
· Support leadership by helping analyze data, prepare reports and provide other relevant information for operations meetings or executive leadership briefings

Ability to travel 10% or less


· Bachelor's Degree
· Experience in operational process development
· Excellent organizational skills
· Excellent verbal and written communication skills
· Excellent problem solving skills with the ability to make quick, yet informed decisions

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


Desired profile


· MUST be willing to work variable shifts which will include days, nights, weekends and holidays
· Bachelor’s Degree, FAA ATP Certification, or FAA Aircraft Dispatcher certification
· Previous experience working in a logistics or transportation operations center (or equivalent Military experience)
· 2+ years of Microsoft Office suite experience

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