CONCIERGE

Job description

Description
Amaris is an independent, international Technologies and Management Consulting Group. Created in 2007, Amaris is already established in over 50 countries and supports more than 750 clients worldwide throughout their project's lifecycle. Our expertise covers five areas of innovation: Business and Management, Information Technologies, Engineering and High Technologies, Telecommunications and Biotech and Pharma. With more than 65 offices across the world, the Group offers proximity support to its clients in all their locations and many opportunities of international careers for employees.
In 2018, Amaris aims to reach a turnover of 260 million euros, 5000 employees and to develop its workforces with the anticipation of a further 2000 new job openings. We expect to triple our workforce within the next few years and reach a leading international position in independent consulting.
Your Role
Under the responsibility of the Head of Conciergerie Department and closely with the Amaris Travel Agency, you will be in charge of managing Conciergerie requests of Amaris Group’s employees.
Your main responsibilities will be to: 
Brief new Conciergerie requests
Identify the best, most efficient and cost effective propositions
Book the services in accordance with the proposal selected by the client
Manage all changes and cancelations
Insure a correct and effective invoicing for each request  while matching the deadlines
Follow-up the requests and communicate efficiently with all the clients in order to deliver the best service quality
Be guarantor of the positive image and level of service delivered by the group’s Conciergerie department
Bring new ideas and propositions to improve the whole process and services proposed  
Insure a high and irreproachable level of quality  
According to your involvement and skills, you will be able to: 
Manage supplier sourcing, negotiation and relationships
Take part of the improvement of the Conciergerie online application
Take part of the department’s quality monitoring
Your profile:
A fluent level in French is mandatory, and English is a plus.
Ideally graduated in Tourism or similar studies.
Have a previous experience in a Conciergerie company, a travel agency or a tour operator.
You are interested in developing a career in the services & travel sectors.
You are dynamic, with good communication skills and wish to develop yourself in a fast growing international environment.