Software Engineer - Baggage team 1

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

We are looking for passionate, skilled C++ Software Engineers to join our Departure Control System centre of excellence at Heathrow. The system automates key airport processes from passenger and baggage check-in to boarding to departure. Over 100 airlines use it to handle 750 million passengers each year. We have an impressive pipeline of new features and system enhancements planned and we are searching for skilled engineers to bring these into production.

Business Environment

Have you ever wondered how your bags get from the check-in desk to the plane? Well, it is pretty complicated and the system that sits behind it is very complex. It is distributed, real-time, and written in over 180,000 lines of C++ code!

Improving the passenger experience at the airport is critical for airlines, and baggage is an area that always offers opportunities for product evolution and innovation.

If this sounds like a project you would enjoy working on, then you would work with some excellent colleagues who are responsible for all elements of the software, from front-end to back-end.

Elements include:

· Check-in of baggage through multiple channels, from self-service kiosks to automatic bag drop machines and of course check-in desks
· Calculation and payment of excess baggage charges
· Re-routing of delayed or lost bags
· Connectivity to Airport systems
· Communication with aircraft weight & balance systems

The Baggage team is composed of 10 Software Engineers, who have constant interaction with Business Analysts, Product Managers, and Quality Analysts. Also, the team work closely with counterparts in Nice, Sydney, Bangalore and some other locations across the Globe.

Summary of the role

A Software Development Engineer is accountable for the technical design and delivery of the product functionalities based on the solutions agreed with the stakeholders (Product Management, Product Definition Analysts).

Key accountabilities

As such, a Software Development Engineer is involved at key steps of the product development:

· Pre-Sales activities and Roadmap creations steps
· Analyse needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale
· Transversal solution definition
· Identify interactions and assess impacts with other Amadeus packages to ensure functional compatibility of the solution with each area
· Assess effort required from the team to deliver the solution
· Produce and take part in feasibility studies
· Development cycle activities
· Design and deliver new Baggage functionalities with a high quality level
· Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the relevant teams
· Support business analysts and software development engineers to ensure a proper implementation of the designed solution
· Contribute to overall product quality by participating to the test strategy and defect investigation
· Be accountable for providing status to stakeholders on a regular and relevant basis at any stage of the engagement
· Highlight and escalate issues and risks early so they can be resolved or mitigated with minimal impact to the deliveries

Education

· Post-secondary degree in Computer Science or related technical field or equivalent experience

Technical Skills

· Strong C++ experience
· RDMS/SQL (Oracle preferred)
· Standard Template Library
· Design Patterns
· Unix
· Python (optional)
· Java (optional)

Soft Skills

· Fluent English
· Multicultural approach and team spirit
· Accountability and basic project management skills
· Change management and Flexibility
· Good oral and written communication skills
· Express ideas clearly helping reach a common understanding of the matter
· Filter information from various sources to retain the most important elements
· Analytical & Conceptual thinking
· Understanding of complex technical problems
· Use of a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify causes and effects patterns and analyse problems to arrive to an appropriate solution
· Customer Focus & Interpersonal understanding
· Other nice-to-have:
· Successful experience as software development engineer for other Amadeus applications is a plus.
· Good understanding of the Airline business.
· Curiosity in the Travel industry and innovation in general.

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