Quality Assurance Engineer

Job description

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Purpose of the role

Customer Management is the ultimate airline departure control system (DCS) to master the end-to-end customer experience at the airport and beyond. We are looking for a motivated & experienced Quality Assurance Engineer to work on our mission-critical Baggage application, within our industry leading airline passenger servicing ecosystem, that provides check-in, baggage and boarding services to approximately 125 airlines and 838 million airline passengers each year (and growing).

The changes and product evolutions delivered by the team have a truly global impact for airport and airline processes. We work hard to ensure the quality of the systems for our customers, putting efficiency first and seeking ways to innovate. You will have the opportunity to work cross-functionally and interact with disruption, printing, acceptance, ancillary, BRS (Baggage Reconciliation System) and FM (Flight Management).

Key Responsibilities

Main responsibilities

As a QA Engineer within AIR-CMG-CMB department, you will be responsible for the testing and quality of new baggage products which are core to the mission-critical Altea CM application.

• Test products in order to ensure compliance of the delivered functionality and system integrity, performing functional sign off & ensuring product performs cohesively at all touchpoints.

• Work with business analysts to help review and analyse business requirements to develop effective test strategies and propose robust solutions from a QA perspective.

• Take an active role in the CM QA community, sharing recommendations and best practices, ensuring a consistent approach to automated testing, re-using testing modules & scripts where possible.

• Contribute to innovation initiatives and work with peers, put forward ideas for product evolution based on industry trends & standards.

Ensure quality of deliveries

• Responsible for creating & executing test plans in order to ensure compliance of the software delivery and system integrity, meeting expectations of functionality, performance, reliability, stability and compatibility with other systems.

• Participate in the validation / acceptance phase of the product cycle ensuring the fine-tuning necessary to finalise the product.

• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

• Participate in all aspects of testing: integration, functional, regression, load/performance, automation and system testing

• Develop and maintain automated testing scripts, working to improve the coverage for core baggage functionality in Altea CM.

Coordination & collaboration

• Coordinate product demos for client, as well as internally for all stakeholders.

• Maintain timely reports on status of projects, potential technical problems and any other relevant details

• Collaborate with QA Engineers to develop effective strategies and test plans.

• Manage and troubleshoot defects to resolution while proactively identifying risks to management

Job Holder Profile

Education - A degree in Computer Science, or equivalent, or other significant industry experience

Relevant work experience

• Analytical skills / ability to provide synthetic views adapted to your audience

• Some knowledge and (ideally) experience in Agile Scrum methodology.

• Experience with QA automation tools including scripting (Test Tool Server, ALM, Jira, UFT)

Business understanding

General knowledge of Airline business and Travel Agency IT business is a plus.

Skills

Computing

• Test Tool Server knowledge is a plus.

• Experience with QA automation tools including scripting

Specific knowledge

• Some knowledge and (ideally) experience in Agile Scrum methodology.

Others

• Test Tool Server / ALM/JIRA knowledge is a plus.

• Experience with QA automation tools (UFT) including scripting.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.