Expires soon Amadeus Group

Product Definition Analyst, LH Group CM Solution Centre

  • Longford (Greater London)
  • Design / Civil engineering / Industrial engineering

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services
within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us!
Let’s shape the future of travel together.
#shapethefutureoftravel@Amadeus

Purpose of the role

The candidate will be a Product Definition Analyst in the Lufthansa Group CM Solution Centre. The team is key in ensuring focus on the Lufthansa Group, one of the major airlines using the Altea Customer Management platform

Responsibilities of the role include assessing LH Group requirements, and designing solutions appropriate for the LH Group which are in line with evolution of the Customer Management platform. The candidate will also contribute to transversal activities such as maintenance

The team consists of Product Definition Analysts, Software Engineers and Quality Engineers. The team works across all Customer Management functionality. There is also frequent interaction with other groups (R&D, Product Management, and Implementation) and applications (Customer Management, Flight Management, Inventory, Reservations)

Main Responsibilities

Deliver

• Analyse requirements submitted by Product Management or by the customer

• Deliver clear, maintainable and understandable functional specifications and interfaces documentation

• Identify interactions and assess impacts with other Amadeus packages/products/solutions to ensure functional compatibility

• Coordinate those interactions from building phase to delivery to ensure the compliance of the delivered functionality

• Obtain specification validation through carrying out the functional review with Development, QA and Product Management

• Carry out the functional walk-through of the product with the Development team and Product Management

• Contribute with Development teams to technical design for their own area

• Contribute with QA teams to product quality by giving inputs for the test strategy

Maintain and optimise

• Troubleshoot and investigate defects raised by our customers to ensure compliance of our products to the specifications and system integrity

• Communicate with customers on the steps taken to solve the issues

Create and innovate

• Analyse needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale as well as an estimate of the required effort

• Provide on request functional knowledge on their own area for Sales, Account Management, Development, Implementation and Support requests (for elaboration of business cases and RFP responses)

• Provide inputs to Product Management for product functionalities enhancement, business cases and RFP responses, based on their knowledge & product experience. May participate on demand to customer workshops

• Contribute to innovation and product evolution within their functional area by sharing with peers & product managers information such as industry trends & standards etc

• Show creativity and autonomy in finding solutions to nontrivial problems

Collaborate

• Work closely with Product Management, Software Engineers, and Quality Assurance to create high quality products and enhancements

• Collaborate with your fellow team members, to benefit from their knowledge and different backgrounds, and bring your own assets to the team

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Make every future a success.
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