Expires soon Amadeus Group

Pricing Support and Claims Data Analyst (Spanish Speaking)

  • Manila (Capital District)
  • Bachelor's Degree
  • Accounting / Management control

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Purpose of the Role

Provides data expertise necessary for customer operational support, investigations of Incident Records/Problem Tracking Record Claims and provide solutions through filing recommendations, escalation & follow-up.

Main Responsibilities

· Provides data expertise necessary for customer operational support, investigations of Incident Records/Problem Tracking Record Claims and provide solutions through filing recommendations, escalation & follow-up.
· Become product expert on the area of Pricing and Claims specifically for Amadeus Ticket Changer product to provide resolution on complex incidents escalated by Amadeus Customers.
· Communicate to customers and follow up with internal teams to accelerate the resolution rate and increase customer satisfaction.
· Take ownership in contact deflection actions by providing filing recommendations and proposed actions on claims avoidance

Requirements

· Bachelor`s degree degree preferably in Tourism Management or equivalent
· Minimum 3 years in the Service Management center or 3 years airline/ travel agency experience particularly on fare quote, reservation or ticketing.
· Good understanding of airlines/ Global Distribution System (GDS) environment.
· Advanced Excel and programing knowledge is an advantage.
· Knowledge on Amadeus products and solutions, Incident management, Problem Management and Claim Management.
· Spanish proficiency is mandatory.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.

Amadeus is proud to be a diverse and inclusive employer, embracing equality of opportunity, fairness, respect and dignity for all its employees. We at Amadeus treat all employees equally regardless of gender, gender identity, sexual orientation, ethnic or national origin, culture, belief, disability or age and we see this diversity as a strong asset in today’s complex, global, and interconnected world.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Make every future a success.
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