Operations Support Engineer

Description de l'offre

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Business environment

The Search, Shopping & Pricing division (SSP) is a multicultural division of 370 people spread over Nice, Boston and Bangalore, responsible for delivering high quality services related to the ticket and ancillary services price, change, refund calculation as well as to the shopping and search of best flight/price solutions.

Those services are key components integrated in the Amadeus products provided to Airlines (Affinity shopper for inspiration, Flex Pricer for Shopping, Pricing , ATC, Refund, ATC shopper for change,..), provided to online and offline travel agencies (Extreme search, Master pricer, ATC shopper,..) and provided to Metasearch (Meta Pricer).

These products can be seen either on travel agent terminals (standard travel agencies, airline airports desks), web sites or mobile applications.

Within the SSP division, the mission of the MEE (Massive Ecosystem and Engineering) department is to drive and support SSP technology and engineering practices, and incubate solutions for new businesses, in the context of a complex distributed system composed of dozens of environment hosted on hundreds of servers.

The role of IQA (Integration and Quality Automation) is to ensure the technical quality of the SSP platform, optimizing the time to load and helping developers to migrate to state of the art engineering methods and tools.

Purpose

Provide to SSP services and solutions to integrate, qualify and deliver on time on production SSP software.

Key accountabilities

As part of this activity, the IQA group is responsible for the Integration and the Quality control of the

Pricing & Shopping Platform source code. It prepares and packages each software release, coordinates the non-regression tests and qualification, maintains the source code reference for all

SSP developers. It is also responsible for the overall SSP code quality. By nature the IQA group participates to every SSP project, ensuring its quality level.

In an Agile environment, automation is a key word to have the possibility to qualify a release as fast as possible, detect issue as soon as possible to have the possibility to load quickly into production to reply to our customers’ needs.

IQA is responsible of its own tool, and is developing tool to completely automate release management, through delivery from developers to delivery into production, and building its own framework on top of qualification environment to manage release. Evocative tool will be Software factory and Artifactory with Git and Bitbucket to manage developers’ delivery, TTS to manage the non-regression…

The role of IQA is to support/help developers to better integrate/check/control their code to allow smooth integrations and a better time to load.

The Operations Support Engineer will deals with languages like C, Java, SQL, C++. (Delivery coming from developers). Own tool are migrated from shell script to python framework, and SQL to store information linked to release management.

He/She will provide his/her expertise on the following areas:

· Configuration management
· Quality checks
· Build on several platforms and with several languages (C, Java, C++, Python)
· Automate the non-regression tests and the qualification with QA, Developers
· Provide support to development and QA during the qualification process
· Manage Git/Bitbucket and update the reference level of code
· Participate in analysis, specification, development of the SSP development tools
· Organize code load planning for Production in collaboration with ADP
· Participate to SSP projects to ensure implementation of (new) qualification processes
· Participate to integration tools developments around CI, … to automate qualification flow from delivery to production with Jenkins.
· Participation to SSP Quality improvements
· Communication, rigour, quality and organization are the position keywords.

Education

· University Degree in Scientific studies or engineer school
· English

Relevant work experience

· Previous experience in development
· Previous experience in testing
· Previous experience in operation support (is a plus)

Specific competencies

Technical Skills

· Technical skills in Code management and continuous integration, quality control, UNIX/Linux, relational
· Scripting (Python, shell)
· Orchestration with Jenkins
· Databases/SQL are a plus
· Knowledge in fares and pricing is a plus

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.