Motor Claims Fulfilment Officer Complex

Job description

Motor Claims Fulfilment Officer Complex – RAA - Adelaide

 RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.

About the role 

• Manage and process complex motor claims, including fatalities, fire, theft, and uninsured motorist benefits, ensuring accurate liability determination, compliance with guidelines, and timely settlements within authority limits.
• Provide exceptional service to members by professionally handling internal and external customer queries, ensuring a positive claims experience, especially for complex and vulnerable cases, while adhering to service standards and KPIs.
• Comply with risk management policies, report risks and incidents, and maintain high-quality, accurate claim records while adhering to regulatory obligations, company policies, and service standards.
• Take personal responsibility for workplace safety, ensuring safe practices and compliance with health and safety procedures.
• Foster positive working relationships, demonstrate flexibility to support team needs, actively participate in training, and seek feedback to enhance knowledge, skills, and performance.

About you

• Previous experience managing a portfolio of motor claims or home claims, with demonstrated ability to work collaboratively in a team environment.
• Exceptional customer service skills and a willingness to help in order to make a real difference in the lives of our customers.
• Strong interpersonal and communication skills, you demonstrate strong empathy and understanding while supporting individuals in challenging or vulnerable situations.
• Analytical and data-driven, with strong attention to detail and effective organizational skills to manage tasks and solving challenges effectively.
• Excellent critical thinking skills with the ability to apply learnings across different scenarios
• Comprehensive understanding of policies, procedures, and regulatory requirements, with the ability to apply guidelines effectively and ensure compliance with relevant standards
• Proficient in using technology, including MS Office and computer-based applications, with a flexible and adaptable mindset to embrace change effectively.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.