Motor Bodily Injury Claims Handler

About Allianz  

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations. 

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role. 

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!  

The Opportunity 

We are recruiting for a Motor Bodily Injury Claims Handler to join our team, based in Dublin. Your role will involve the pro-active handling and management of a portfolio of bodily injury claims from notification through to settlement.   

Reporting to the  Motor Injury Claims manager, you will join a team of technical experts who continue to uphold the highest standard of collaboration. 

Key Responsibilities: 

• Proactive management of claims while demonstrating exceptional customer service, to both internal & external customers 

• Handle claims in line within Allianz’s claims handling requirements and regulatory requirements e.g. Consumer Protection Code, GDPR 

• Manage daily workflow to ensure customer charters are met 

• Interpret and establish policy cover 

• Evaluate liability through desktop investigation and the instruction of external resources 

• Evaluate Allianz's potential financial exposure on an ongoing basis to ensure that each claim is adequately reserved for 

• Negotiate settlement of claims directly with claimants and solicitors 

• Handle litigation files that will require Court attendance for hearings, settlement and other consultations 

• Identify instances of potential fraud; escalate cases to the SIU team where appropriate 

• Maintain effective internal and external relationships 

Essential Requirements : 

• Minimum of  2-3 years Motor Claims handling experience 

• CIP, Dip CII, Grandfathered or ACII qualification. 

• Proven track record of excellent customer service delivery and strong communication skills 

• Understanding of technical claims processes and procedures  

  Desirable Requirements: 

• Motor Injury Claims Handling strongly preferable

• Third level qualification. 

• Experience of handling litigated claims. 

• At Allianz Ireland, we are committed to staying at the forefront of technological advancements. While this role may not require specific expertise in Data Analytics or Artificial Intelligence (AI) technologies, having an understanding of their principles and practical uses would be advantageous.