Motor Assessor Metropolitan QLD

Job description

Motor Assessor Metropolitan QLD | Customer & Operations | Brisbane

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Deliver best practicable assessment outcome, in either repair cost or total loss (i.e. Closed File Reviews, Open File Reviews etc.).
• Comply with motor assessing process, guidelines, allowances parts policy, severity coding requirements and repairer standards.
• Wherever appropriate, apply repair cost benchmarking, alternative parts reporting and scorecards to improve repairer performance.
• Contribute to improving the customer service of Selected and non-Selected repairers.
• Provide customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
• Meet or exceed productivity objectives.
• Complete total loss reports within 24 hours of assessment wherever practicable.

About You

• Trade qualification and significant post-apprenticeship experience in their profession as a panel beater, spray painter or motor mechanic; or significant experience as a motor insurance assessor, or completion of the CAC approved units of the Certificate IV Vehicle Loss Assessing Course (desired).
• Experience in repair shop management / estimating and in motor vehicle assessing practices and in the provision of damaged vehicle quotations. (desired).
• Quoting experience (desired).
• A current driver's license.
• Good understanding of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.