Marketing and Communications Executive

Job description

Who we are

Petplan is the UK’s favourite pet insurer and part of Allianz Insurance plc.

 

At Petplan, we’re all about pets. Big or small, young or old – we know you want the best for them. The health of animals and the joy they bring to their owners has always been at the heart of what we do. In fact, it is the reason we exist.

 

Many of our staff are pet owners too so we understand what a worrying time it is if your animal is ill or injured.

We love pets as much as you do

We’re expanding our team! We’re looking for a Marketing and Communications Executive to join our family of talented people in the Pet Trading team, working across our pet portfolio.

 

You’ll be responsible for optimising our customer communications and journeys, as well as ensuring customer understanding of our documentation, to improve the customer experience.

 

Your focus:

· 
Implement changes to the customer journey to support the delivery of the existing customer strategy.

· 
Update customer communications and documentation as required, making sure regulatory requirements are met.

· 
Develop email marketing campaigns as required to drive loyalty and retention.

· 
Work closely with the Insight and Analytics team to measure the success of marketing campaigns, with a view to improving performance.

· 
Work effectively with teams across the wider business (like Operations and IT) to ensure the timely delivery of changes to journeys and communications/documentation.

· 
Support with business-as-usual and ad hoc tasks and projects as required.

About you

To be a success in this role, you will have a passion for pets, and experience or knowledge of the pet industry would be an advantage.

Previous experience being involved with projects is desirable, as well as working with external agencies.

You will have excellent communication skills, both written and verbal.

You will have keen attention to detail, as well as numerical skills to analyse key insight.

You will have a can-do attitude, with an openness to challenges and willingness to learn.

You will be flexible, with the ability to work across multiple projects.

 

Qualifications:

You will hold or are keen to study towards a professional qualification in marketing (e.g. CIM or IDM).

Our Ways of Working

The role will be based at Allianz Ditton Park, Riding Court Road, Datchet SL3 9LL.

 

Our office with flex model means that you will have the opportunity to work from home as well as the office. As a hybrid worker you will be in the office between 2 and 16 days per month depending on individual and business need. This will be discussed at interview stage

 

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. 

 

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

 

· 
25 Days holiday with flexible buy/sell holiday options

· 
Annual performance related bonus

· 
Contributory pension scheme

· 
Development days

· 
A discount up to 50% on a range of insurance products including car, home and pet

· 
Retail discounts

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

 

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

 

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

 

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

 

Hr-recruitment@allianz.co.uk

resourcingteam@allianz.co.uk

Join us - Let’s Care for Tomorrow.