Travel Assistance (Travel & Health) - Allianz - Kuala Lumpur

Job description

Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth and competitive benefits. Help customers in need, coordinate care with hospitals, and solve travel and health issues in real time across countries, working with regional teams and gaining cross-border exposure.

What you will do

Handle inbound/outbound calls and emails within travel assistances operations
Explain policy coverage and claims; triage urgent medical and travel cases
Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
Liaise with medical and non-medical providers (hospitals, clinics, airlines) and our assistance network
Log cases in CRM; follow through to resolution; escalate when needed, and share ideas to improve CX
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

Proficiency in spoken English is required to effectively liaise with clients and medical institutions.
Experience in client-facing and coordination roles (e.g., customer service/contact center, hospitality, travel/tour, airline, logistics, healthcare admin, front office/concierge, account coordination).
Calm, empathetic problem-solver with strong communication and teamwork
Comfortable with rotating shifts (including nights, weekends, public holidays) (8 hours between 07:00–22:00)
Proficiency in spoken Mandarin is an advantage.
Training will be provided

Nice to have, but not required

Medical assistance, TPA, or medical claims experience
Hospital coordination or healthcare background
Experience in travel, airline, or insurance environment
Additional languages (e.g., Mandarin, Cantonese)

Why join us

Permanent, full-time role with stable career growth
Make a real impact for travelers and patients worldwide
Training, certifications, and clear career paths (quality, case management, medical network, operations)
Competitive salary, shift allowances, medical insurance, flexible benefits, annual bonus
Hybrid work options after probation (policy dependent)

Work schedule

5-day workweek
Rotating shifts 8 hours per day; Shift hours between 07:00 and 22:00

Location

UOA Centre, KLCC, Kuala Lumpur (easily accessible)

If you’re excited but not sure you meet every requirement, apply anyway—we value potential and a growth mindset.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balan

Offers “Allianz”

Job description