Local IT Support Engineer(on-site )

 Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.    

Job role

The IT on-site Support Engineer is the dedicated person who supports the good run of the organization, from the technical and knowledge perspective. He actively and constantly educates the end user community for the new technologies that we are adopting.

What you will do

• Desk side Break-fix support for computers, mobiles, Support for local meeting Rooms;
• Responsible for the onsite IT Setup (connectivity/maintenance/troubleshooting)
• Responsible for Local IT hardware and software topics
• Records and solves tickets / incidents raised by users
• Responsible for the IT Inventory (yearly cleanup, update and reporting if required) and physical asset tracking and updating
• Constantly find new ways to support the customers better by bringing new ideas and implementing them (hardware, connectivity, networking, etc.);
• Educates the end user community for the various technologies we are using;
• Participates to IT adoption initiatives
• Accepts and provides for the technical changes coming from the group and makes proper announcements of installation/availability;
• Provision of IMAC/R (Installation / replacement / change / relocation / removal) services;
• Maintains the relationship with the local providers for IT related matters
• Creates and updates IT procedures
• Implements IT policies/procedures/processes that come from the group
• Responsible for IT induction of new joiners and support for all employees working onsite / remotely
• Responsible for the demand management process - ongoing management of workstation and workplace services to enable simplicity, service cost, performance, and risk transparency
• Coordinates the local IT SPOC team
• Provides technical input and is involved in the IT equipment acquisition process
• Responsible for IT equipment disposal process

What you bring

• Minimum 2 years of experience in an on-site Helpdesk position;
• Good networking knowledge (LAN/WAN TCP/IP based networks);
• Good troubleshooting skills;
• Good knowledge about Microsoft Windows OS (installing, configuring);
• Knowledge in using MS Office 365;
• Good Knowledge with Service Now
• Fluent in English;
• Advanced PC knowledge (including MS Office package);
• Proven organizational and self-motivation abilities;
• Able to work independently.

You have

• Strong social, analytical and communication skills;
• Flexible, and the ability to work hard as part of a team and to work well under pressure;
• High motivation to manage and finalize tasks in complex environment