Offers “Allianz”

Expires soon Allianz

Graduate for SAP CCOE support governance (m/f)

  • Barcelona, SPAIN
  • IT development

Job description

Key Responsibilities

Support proper handling and clarifying technical support enquiries directed to the central CCoE Group Mailbox.

Increase customer recognition of CCoE added-value in and outside Allianz Technology via direct interaction with customers.

Measure monthly Allianz-internal support quality

Collaborate with Roadmap planning

Perform, update and adapt central processes to new requirements with an Agile approach (PSLE, License Keys, S-Users, etc.)

Escalation-management and tracking of SAP tickets for improvement purposes

Other collaborative activities in support governance

 

Key Requirements/Skills/Experience

·  Bachelor degree in Information Technology related area.
·  Beneficial some knowledge on SAP technologies, products and services.
·  Basic expertise in IT Project management is a plus.
·  Some experience in an multi-tier enterprise environment or global/international environment
·  Nice to have some knowledge in IT methodologies and practices (Agile, ITIL, etc).

 

 

Required skills:

·  Customer oriented.
·  Strong communications skills.
·  IT technical knowledge is a plus.
·  Team player.
·  Proactive approach to effectiveness (Getting things done in the desired time, with the available resources).
·  Fluent in English, both, spoken/written.
·  Optional, German language is a plus.

 

What do we offer

·  Steady job, you'll get a permanent contract since the first day.
·  Competitive salary.
·  Fringe benefits: meal and supplies compensation, life and accident insurance, private pension plan and studies fund. We also offer discounts on other products from the company and shares as well as a Christmas gift card among others. Dare to discover a world of benefits!
·  Actual work-life balance policies: entry-leave flexibility of 2 hours every day, reduced schedule on Fridays and during the summer, 26 holiday days per year, recoverable working hours, as well as, hybrid workplace model.
·  Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development.
·  Relocation Service for international transfers.
·  Open and international working environment.

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