Executive, Direct Online

Job description

Job Summary

Support digital content creation and back-office operations for our online insurance channel. You'll help improve how we communicate with customers and streamline internal processes.

Key Responsibilities:

Digital Content & Communication

• Create and update content for our purchase journey and email campaigns
• Coordinate with agencies and internal teams to deliver content on time
• Help improve the customer journey from website visit to policy purchase

Back-Office Operations & Process Improvement

• Support policy management processes, quotations, renewals, and portfolio updates
• Flag inefficiencies and suggest improvements to manual workflows
• Assist in testing and implementing process automation initiatives

Market Research

• Monitor market trends, customer behavior, and competitor activities
• Provide insights to support business decisions

Key Requirements:

• Candidates must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Statistics/ Administration/ Management, Finance/ Accountancy/ Banking or equivalent. Other fields of study are welcomed.
• Interest in digital marketing, e-commerce, or process improvement
• Detail-oriented with good organizational skills
• Experience with automation tools or process improvement is a plus
• Familiar with the use of AI tools such as ChatGPT for task simplication