Customer Service Specialist

Job description

CUSTOMER SERVICE SPECIALIST – CLUB MARINE – ADELAIDE, SA

 

As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.

 

Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.

 

About the role  

·    12-month maternity leave contract role. Hybrid working arrangements available
·  Based in our Adelaide office with a variety of shift options between 8am to 8pm (AEST) from Monday to Friday. Optional flexibility to work on Saturday & Sunday between 8am to 5 pm (AEST)
·  Answering a mixture of inbound calls from members and partners including providing quotes, issuing policies, managing and renewing existing policies, and providing general information
·  Managing and responding to your portfolio of daily correspondence

 

About you 

·  Experience in a fast paced, high volume customer service and sales environment
·  Clear and concise verbal communication
·  Intermediate level computer skills with the Microsoft Office suite. You will also be required to use our Club Marine web-based program whereby you will read scripting and choose from drop down boxes and use of a DOS based system in the role
·  Proven problem-solving ability to assist customers with enquiries
·  General knowledge or passion of boats will be highly regarded but not essential

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
·  For more details about our benefits, visit the Allianz Careers site

 

About our culture  

At Club Marine, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support   

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers