Claims Specialist

Job description

Employing Entity: Allianz Insurance Singapore

Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. Ais takes great pride in being certified as a Great Placement to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture. 

 

Responsibilities

·  Handle, assess, evaluate and negotiate Work Injury Compensation Act (WICA) claims.
·  Familiar with WICA 2019 compliant procedure.
·  Handle Common Law cases.
·  Handle claim recoveries.
·  Liaison with service providers such as loss adjusters, investigators, lawyers, doctors and/or other relevant parties on claims matters.
·  Handle Personal Lines claims.
·  Understand Allianz claims management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines.
·  Meeting service standards and abiding by claims protocols.
·  Assist, discuss and escalate complex or large claims for review and/or decision to Manager / HoD and/or Management.
·  Attend to issues relating non-Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc.
·  Assist Manager / HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on regular basis to Management. 
·  Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.
·  Support Projects and Initiatives on claims incl but not limited to Marketing, Process, Product, System Setup and Enhancement for all non-Motor products.
·  Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a Claims team.
·  Any other duties as and when deemed necessary by HoD.

 

Requirements:

·  Recognized degree or diploma.
·  Certified with CGI. 
·  Minimum 3-5 years’ experience in WICA and Common Law claims handling.
·  Experience in A&H such as Personal Accident and Hospital Income.
·  Meticulous, analytical, problem solving and organised.
·  Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.
·  Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries and external parties.
·  Good spoken and written communication skills in English and a 2 nd language.
·  Good knowledge of MS Office software and any other technology applications.
·  Team player who is willing to work in a dynamic change orientated environment.

54215 | Customer Services & Claims | Professional | Non-Executive | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
 

Great to have you on board. Let's care for tomorrow.