Assistant Manager-Operations
INDIA
Job description
Assistant Manager - International Voice Process
Skills: Work experience in International Voice Process, Team Management, Performance Management
Experience: 06 to 10 years
Job Location: Trivandrum
Job Requirement:
- Good work experience in International Voice Process
- Excellent communication and team management skills
- Minimum 2 years of experience in working as Team lead.
- Good knowledge about contact centre metrices
- People Management (KRA & Appraisal handling experience)
- Stakeholder Management, Performance Management, Attrition handling
- Flexible to work in rotational shifts.
88435 | Customer Services & Claims | Professional | Non-Executive | Allianz Services | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.