Assistance Coordinator

Job description

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 83 million private and corporate customers and its 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Allianz Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow’s solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.

   Role Summary

Job Title: Assistance Coordinator 
Level: Associate
Job Location: Gurgaon
Reporting Manager: Manager
Department: OEM
Team Management (Y/N): N

JOB DETAILS / ROLE PURPOSE
•    Person has to manage outbound sales.
•    To work in rotating shift as per business requirement.
•    Identifying customers’ needs, clarify information, research every issue and providing solutions.
•    Build sustainable relationships and engage customers by taking the extra mile.
•    Providing accurate, valid and complete information by using the given resources and tools.
KEY RESPONSIBILITIES

•    Identify selling possibilities and evaluate customer needs
•    Actively seek out new sales opportunities through outbound calling
•    Negotiate/close deals and handle complaints or objections
•    Maintaining call AHT as per process targets and requirements.
•    Resolve product or service problems by clarifying the customer's complaint to ensure highest level of customer satisfaction.
•    Following up on customer complaints/queries and ensuring they are resolved in the given timeframe.
•    Meeting the basic login hour target and ensuring quality service is delivered to all customers

PROFILE KEY REQUIREMENTS

•    Very Good communication skills.
•    Must have worked in sales process with minimum 1year prior experience of Banking/Financial Sector/Insurance/Loan background in outbound sales.
•    Ready to work in Rotational shifts and ready to extend shift when required.
•    Typing speed of a minimum 25 words/ per minute with 85% accuracy is required.
•    Employee having their own transport will be preferred

Experience: Candidate should have minimum 1 year of prior outbound sales experience 
Education: Graduate

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 83 million private and corporate customers and its 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: assistance, international health & life, automotive and travel insurance. We care for our customers, and our caring nature extends our employees. We don’t just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. 
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianz-partners.com

60721 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. 
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.