Acting Recovery Assistant

Job description

Acting Recovery Assistant (12-Month Contract) | Customer & Operations | Australia Wide

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Identify Third Party information to support achievement of recovery outcomes.
• Review and negotiate liability for motor accidents to facilitate effective recovery processes.
• Provide quality service to customers and service suppliers while supporting the negotiating of successful debt recovery from Third Parties.
• Deliver a consistent and positive Customer Experience that exceeds customer expectations and builds loyalty.
• Ensure a timely and effective response to customer needs and the accurate processing of recovery claims, while adhering to AAL phone standards.
• Provide general administration support.

About You

• Experience in a dynamic customer services organisation.
• Experience in the insurance industry and call centre operations is preferred but not mandatory.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.