CLUSTER CRM ANALYST

Job description

Entreprise:
Albéa, Packaging and More
Albéa offers the world’s largest range of beauty and personal care packaging
- with leadership positions in plastic & laminate tubes, mascaras, lipsticks, samplers and foam pumps; and recognized expertise in fragrance & skincare dispensing pumps, fragrance & lotion caps, compacts, lipgloss, promotional items and accessories.
Our 15,000 people serve large and small customers in 60 countries across the world, and operate 38 facilities in Europe, Asia and the Americas. Albéa’s global sales totaled US$1.4 billion in 2015.
Albéa’s committed teams provide local presence and global reach; robust capabilities in innovation & design as well as project management; solid operating excellence; world-class manufacturing, decoration and full-service; as well as a strong commitment to Corporate Social Responsibility.
Albéa is proud to have been contributing to our customers’ success for more than 50 years.
Albéa, Packaging and More
For more information: www.albea-group.com
Poste et missions:
To support the new CRM system deployment in all the PL as a Cluster reference.
To be the permanent link between Clusters ( Sales teams, Commercial excellence teams, IT, Revenue Management, HR, Finance, Supply Chain) and the CRM project leaders to implement the tools, ta adapt the tools to the local business specificities, to train the teams, to make the system to improve, to define the new processes and routines.
CRM implementation in clusters
- Link between the central project team (CRM, IT, Commercial Excellence, Revenue Management) and the different key users in the cluster for all the PL to help to implement the CRM in all the PL.
- Be a total part of the project for all the different lots, “sprints” of the new CRM definition.
- Understand the PL and business specificities to share them with the global project team and to guarantee they take it into account.
- Understand the new CRM and its global approach (CRM, CPQ, data architecture etc.).
- Participate to the tools testing.
- Help to write and organise the sales training sessions.
- Coach Sales People.
- Make the different teams to adhere the project. Give the central team permanent feedback.
- Evaluate continuous adaptations.
- Define with business team the best routines, processes to implement in sales teams.
- Help to define sales dashboards.
- Guarantee homogeneity between routines.
- Help to change management
Profil:
Skills:
- CRM
- Excel; advanced level
- English.
Soft Skills:
- Team spirit. Be able to work with a lot of different people from different culture in a real transversal organization.
- Make a team to adopt a new system.
- Writing and Oral expression
- Rigorous to define new processes and routines
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