Working Student - Customer Care

Job description

Job Description:

In order to support ASCCC Customer Care, Airbus Operations is looking for a

Working Student - Customer Care (d/f/m)

You are a full time student, looking for a working student position and want to get to know the work of a Customer Care?  Then apply now! We look forward to you supporting us in ASCCC Customer Care as a working student (d/f/m) with approx. 18 hours a week! 

·  Location: Hamburg - Fuhlsbüttel

·  Start: 15.01.2026

·  Duration:  11 months

You will receive a collectively agreed salary of at least €18.53 per hour, depending on the job. There are also special payments such as vacation pay.

Definition working student

Working students are students who are enrolled at a University or some other institution of higher education, and who are employed in a reasonably long, fixed-term position parallel to their studies. This position must not be confused with an internship or with the possibility of writing a final thesis.

This employment usually takes place directly on the company's premises. A working student's main focus remains on their studies, which is why, during term-time, working students are not allowed to work more than 20 hours per week.

Working students therefore usually work near their place of study, so as to conveniently combine studying and employment.

Your location

You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy.

Your benefits

· 
In-depth insights into the operational processes of a globally operating aviation company.

· 
The chance to independently support initiatives for process optimization, digitalization, and internal communication, directly influencing business effectiveness.

· 
Diverse work in three different teams, enabling broad professional development.

· 
Valuable experience in building digital communication platforms and professional documentation.

· 
Collaboration in a dynamic and international team.

· 
Flexible working hours that can be optimally combined with your studies.

Your tasks and responsibilities

· 
Driving digital communication: Assisting in the development and maintenance of our internal Google Site (G-site) to serve as a central information hub.

· 
Creating clear documentation: Supporting the creation of comprehensive onboarding and training materials, as well as various slide deck presentations.

· 
Enhancing internal and business communication: Developing and distributing compelling internal communications to keep the team informed and aligned.

· 
Improving customer knowledge and ensuring that we truly understand and meet our customers' needs.

 Desired skills and qualifications

· 
You are a full-time student (d/f/m) within Business Communication, Marketing, or a related field.

· 
Strong motivation to learn, contribute daily, and actively apply knowledge.

· 
Analytical and structured thinking skills with the ability to clearly visualize complex issues.

· 
Proven affinity for digital tools (e.g., G-Suite/Google Sites) and familiarity with AI applications (e.g., ChatGPT, Copilot, etc.) for efficiency enhancement.

· 
Excellent communication and writing skills for creating professional documentation, presentations, and internal updates.

· 
Openness and strong communication skills for international teamwork.

Please upload the following documents: cover letter, CV, relevant transcripts, enrolment certificate. 

Not a 100% match? No worries! Airbus supports your personal growth.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Operations GmbH

Employment Type:
GE - Werkstudent

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Experience Level:
Student

Job Family:
Improvement & Performance Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.