Cockpit, Cargo & Floor to Floor Customer Services Intern (m/f)

Job description

AIRBUS SAS

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Job Description

What if YOU start your journey with US!

As part of a school curriculum in initial training , you are looking for a mandatory internship or integrated into a gap year , that will allow you to validate your studies. The internship duration will be 6 months maximum.

We offer you to work in a world-leading company which is at the heart of a digital transformation, at the cutting edge of research and innovation.

We are looking for Cabin & Cargo Customer Services Intern (m/f) who will be joining us at Airbus site in Blagnac, Toulouse .

This internship is to be filled from February 2020 (the dates are subject to a certain flexibility).

You will be joining the department «  Cabin & Cargo Customer Services »  which activities include answering to questions raised by Airbus worldwide operators linked to cockpit, cargo and cabin items. This department is also in charge of identifying potential design failure to propose improvement.

The objective of the internship is to define and organise a dedicated support such as a workshop for an airline previously identified. This customer will be identified thanks to the analysis of operational requests and based on customer services strategic needs.

·  Tasks and Responsibilities :

You will be working under the supervision of your manager who will help you identify your professional objectives and support you in the development of your skills.

Your main activities will include:

-Define and organise a workshop for a customer previously identified thanks to the analysis of in service data

- Identify and launch corrective actions.

- Ensure KPI respect (On Time and On Quality Deliveries,…)

- Provide technical solutions on in service reports to all Airbus customers.

- Consolidate and analyse in service request to identify most suitable customer.

·  Required skills :

You are preparing a diploma level Bac+ 5 in aeronautic or equivalent and you obtain following competences:

- English: ADVANCED

- French: BEGINNER

- A first experience in customer support is a plus.

- Rigorous, curious and autonomous

- Good interpersonal and communication skills

- Able to integrate into team and be a flexible team player

- Able to analyse and synthesize information

- Knowledge of project management would be a plus.

-Strong team spirit

-Pragmatic

Depending on the specifics of the offer, you may have to travel to another locations.

If your profile catches our attention, you will be invited to perform a video interview during which you will have a few minutes to tell us about your background, motivations and your professional project. Afterwards, your application could be proposed to the managers for further review.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.