Assistant Customer Order Specialist

Job description

Job Description:

Job Objectives

Airbus Avionics is an Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.

Airbus Avionics headquarters are located in Toulouse. With the objective to increase customers proximity, Airbus Avionics has set up facilities in Singapore and Miami offering regional Customer Support, warehousing and repair capabilities. Repair capabilities exist as well in Kuala Lumpur and China (Beijing, & Jinjiang). Over the past 10 years Airbus Avionics has provided spares and repairs support to all customers in the Asia-Pacific region from Singapore.

The jobholder is responsible for managing repair activities provided by customers on timely manner and update IT systems databases with repair activity report data.

Job Responsibilities

· 
Manage daily repair orders ensuring liaison with customers and repair stations, in due time

· 
Ensures customer satisfaction and contributes to ranking in Top 3 of supplier rating

· 
Collects all repair activity inputs for regional weekly reporting and invoicing (repair status and repair performance)

· 
Manage Repair Orders in SAP and/or Excel or any system in place, and update repair data files in preparation of weekly reporting and invoicing

· 
Processes Purchase Orders received from repair stations in SAP and Follow up repair progress status

· 
Monitors Spare Part stocks in Singapore and liaises with Toulouse to ensure appropriate replenishments when required

· 
For his/her customers portfolio, manage warranty claims and chase outstanding payments

· 
Ensure business Continuity and Support 24/7 AOG team if needed

Secondary Responsibilities:

· 
Contribute to Transformation and Continuous improvement projects including Digitalization

· 
Contribute to Process update and Knowledge management  

· 
Contribute to transversal team activities

Job Requirements

· 
Diploma holder, with minimum 3 year experience in Sales Administration or Logistics, ideally with Customer Order Desk experience

· 
Independent, tenacious and solution driven

· 
Communications skills

· 
Customer oriented

· 
High proficiency in MS Excel, MS Access and SAP

· 
Good spoken and written English

· 
Ability to speak and write in French, will be a plus

· 
Adhesion to Airbus level strategy and values

· 
Cross functional and Multi-cultural relationship management

· 
Customer relationship and Customer satisfaction driven

· 
Tasks/Deadline oriented

· 
Strong team work player

· 
Comfortable being independent in his/her autonomy scope

· 
Innovation/transformation projects enabler

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Singapore Private Limited

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
Material Support & services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.