Communications & Social Media Internship

Job description

As the Communications and Social Media intern, you will report to the Communications Executive and:

• Assist the Communications team with media monitoring and reporting.
• Provide administrative support for various press activities and assist with organising internal events and updating the various Internal Communications channels when required.

Key responsibilities and accountabilities

Communications Team (50%)

External Communications

Media Monitoring
• Monitor media clippings throughout the day and flag any potential issues
• Create weekly reports of the important clippings for head office
• Update and create press distribution lists as required

Press Office
• Assist the Communications team with responding to press queries
• Assist with booking flight requests for press
• Update ticketing budget when required
• Coordinate and send out press releases and other press material
• Create coverage reports after press trips

PR Events
• Assist the Communications team with organising various PR events
• Assist with arranging assets such as goodie bags, booking pull-up banners etc
• Create coverage reports after press events
• Order promotional items orders and stock tracking

Internal Communications

Internal Events
• Support Communications team with internal events

Communications Channels
• Assist with updating the various UK and Ireland internal communication channels where required

E-Commerce Team (50%)

Social Media

• Schedule content on both brand channels
• Observe and report on daily content performance
• Help brief content in content management system (BRIX)
• Basic community management
• Seek out assets from image databases
• Assist social media agency when required
• Assist in picking and liaising with prize winners
• Keep KLM Hub platform up to date
• Modify and issue briefs for landing pages for campaigns
• Create tracking links using in-house tools
• Order, send, and track stock of goodies and prizes
• Assist in briefing both head offices for servicing purposes and flag issues on social media
• Create campaign reports and add monthly results to dashboards

Digital PR

• Assist in creating briefs to be sent to bloggers
• Review bloggers and blog posts before and after actions
• Ensure that blogs and received coverage is tracked and KPIs are achieved
• Liaise with bloggers
• Administrative assistance with Digital PR activity such as booking flights or sending information to bloggers

Desired profile

Competencies
Exceptional spoken and written English skills
Exceptional phone manner
Good level of MS Office, Excel and PowerPoint
Knowledge of Social Media channels

Required Knowledge
Communication skills
Quality Focus
Planning and organising
Learning Orientation

Location Bedfont near Hatton Cross and Heathrow Terminal 4
Pay £12,000.00 net per annum (after tax deductions)
Duration and start date 12 months to start from January 2018
Closing Date 23 December 2017
Contract Type and Hours Internship – Full time Monday to Friday