Wholesale Customer Service Operations Opportunities
Stockport (Greater Manchester) Administration
Job description
Country: United Kingdom
Job Function: Sales
State / Province: England
Position Type: Full time
City / Location: Stockport
Brand: adidas
Relocation:
Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.
If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.
At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.
This advert is our portal for talent within our Customer Service Department. Like any great scout, we are always out there looking for the best of the best.
This job posting does NOT represent a live vacancy. What does that mean? It means that this posting is here specifically to collect applications all year long. Don’t let that discourage you – whenever there is a role to recruit for, this is where we would look to find talent outside of our business.
What does that mean for you? We want you to read the below job description, evaluate your skills and abilities against the requirements, and if you are in it to win it – then apply.
Purpose & Overall Relevance for the Organization:
· To deliver outstanding, relevant and competitive service levels to an assigned customer base, working closely with the sales organization and other departments to achieve business targets and market share growth
Key Responsibilities: (advisor)
Provide excellent end to end customer service to own account(s)
Develop strong relationships in order to provide excellent service delivery to account managers and customers
Work with customer, sales and internal departments to maximise order book conversion for your account(s)
Work with customers to deliver efficient special handling solutions, minimising costs.
Work with operations colleagues to improve supply chain efficiency e.g. containerisation, direct shipment opportunities and value added services
Challenge working methods and practices providing creative solutions and clarity for customers
Maintain a positive customer experience in the event of operational or service breakdowns
Develop your own knowledge and participation in key business initiatives such as ZSOL order upload, EDI, Direct Containers, Peak Planning and SHAS/VAS solutions.
Work with sales managers and customer to generate additional business opportunities
Attend required customer visits with a positive and professional manner. Ensure you are fully prepared for your meeting and feedback via minutes to your TL or Manager
Consistently display professional manner when dealing with internal and external customers
Display a positive attitude and use knowledge to support customer satisfaction & offer alternative solutions. (eg switch selling, next day delivery, suitable bookings etc). Own the customer contact and ensure conclusion reached to mutual benefit
Adhere to all internal SLA’s
Knowledge, Skills and Abilities :
Demonstrate high level of professionalism representing the adidas group both internally and externally
Excellent orgainisation skills
Effective team worker
Strong analytical skills
Excellent time management skills
Ability to forge and maintain strong relationships
· Effective communicator
Requisite Competencies – Demonstrates excellence in following
Customer Focus
Action Orientated
Self-Development
Ability to learn and adapt quickly
Integrity and Trust
· Functional / Technical excellence
Key Relationships:
Customer Service Managers, Team Leaders
Account Managers
Supply chain teams
Commercial team
IT Department
Demand Planning
Credit management team
· External – 3rd Parties
Requisite Education and Experience / Minimum Qualifications:
GCSE or equivalent level of education – Maths and English
No formal level of qualifications required.
Excellent organizational, planning & communication skills