Temporary - Customer Service Coordinator

Job description

Country: United Arab Emirates
Job Function: Customer Service

State / Province: United Arab Emirates
Position Type: Temp

City / Location: Dubai
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose & Overall Relevance for the Organisation:

We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service Team.This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer orders for a portfolio of nominated accounts or area.

Key Responsibilities:

· Process and coordinate all orders received via E.D.I. system, telephone, fax, mail or otherwise, following existing Company policies, procedures and programs.
· Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling and/or compliance guidelines.
· Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
· Handle shipping/customs documentation and inspection as per the customer and country regulation
· Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
· Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
· Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
· Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
· Provide assistance and support to all brands as assigned by Customer Service Specialist.

Key Relationships:

· Global:
· Regional:
· Local:

Knowledge, Skills and Abilities:

· A strong customer service focus
· Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
· Ability to contribute to a team environment where performance is measured
· Experience in working under pressure to meet deadlines and cofnlicting priorities
· Strong Microsoft Office skills are essential
· Team Player with high level of collaboration
· Strong ERP/SAP Knowledge are essential
· Fluency in Arabic or French language will be an advantage
· Excellent commannd of English language

Requisite Education and Experience / Minimum Qualifications:

· University degree
· Minimum 1-2 years of experience of sales and/or customer service